Privacy Policy

TBoard is an AAC (Augmentative and Alternative Communication) app with text-to-speech, educational lessons, and a built-in messaging system. This policy explains what data we collect, how we use it, and your rights.

Who we are

TBoard is developed by Muted Labs LLC. If you have questions about this policy, contact us at contact@mutedlabs.com.

Data we collect

• Account information: your display name and email address when you create an account.
• Authentication data: you can sign in with Apple or Google. When you do, we receive a unique account identifier and, optionally, the name and email you choose to share. We do not receive your Apple or Google password.
• Messages: the content of messages you send to and receive from approved contacts in your communication circle.
• Device tokens: a push-notification token so we can notify you of new messages. This token does not identify you personally.
• Photos and files (lesson import): if you choose to create a lesson from a photo or document, TBoard accesses only the specific image or file you select. The text is extracted on your device using on-device text recognition (Apple's Vision framework). The images you select and the lessons you create from them are stored locally on your device and are not uploaded to our servers.
• Feedback you send: if you use "Send Feedback" in the app, we collect the message you write, the category you choose, an optional contact email if you provide one, and basic app/device diagnostics (app version, platform, OS version, device model, language). We do not include anything you typed on the communication board. This feedback is delivered to our support team by email.
• Analytics, performance, and crash data: we use Firebase Analytics, Firebase Crashlytics, and Sentry to collect anonymized usage statistics, performance data, and crash/error reports. No personally identifiable information is included in these reports. You can disable analytics and crash reporting at any time in the app's Settings.
• Subscription data: if you subscribe, your purchase history and subscription status are managed by RevenueCat, our subscription platform provider. RevenueCat receives an anonymous user ID and purchase transaction data from Apple or Google. No personal information like your name or email is shared with RevenueCat.
• Push-notification previews: when you receive a push notification for a new message, a short preview of the message content is included in the notification. This preview is processed by Apple's push-notification service.

How we use your data

• To provide the AAC, lesson, and messaging features.
• To send push notifications when you receive a new message.
• To maintain your account and authenticate you.
• To diagnose crashes and improve the app's reliability and performance.
• To enforce our Terms of Service (for example, responding to reports of abuse).

Data storage

Your account, messages, and lesson progress are stored on Google Firebase and Google Cloud infrastructure located in the United States — including Firebase Authentication, Cloud Firestore, Firebase Cloud Storage, Cloud Functions, and Firebase Cloud Messaging. Messages are stored until you delete them or delete your account. When you delete your account, all associated data (messages, circle membership, account information, lesson progress) is removed within 30 days.

Data sharing

• Your messages are only visible to you and the specific person you are messaging.
• We do not sell your data to third parties.
• We do not use advertising or ad tracking.
• We do not analyze or read your message content.
• We may share data if required by law or to protect safety.
• Sign-in is provided by Apple and Google. See Apple's privacy policy and Google's privacy policy.
• We use Google Firebase to host and operate the app's accounts, data, and messaging. See Firebase's privacy and security information.
• We use Sentry to capture crash and error diagnostics. See Sentry's privacy policy.
• We use RevenueCat to manage subscriptions. See RevenueCat's privacy policy.

Children's privacy

TBoard is a general-audience application and is not directed to children under 13. You must be 13 years of age or older to create an account, and we do not knowingly collect personal data from children under 13. If you are setting up TBoard on behalf of a communicator under 13, the account must be created and managed by a parent, guardian, or authorized professional who is 13 or older and who consents to this policy on the communicator's behalf. If you believe a child under 13 has created an account without such consent, please contact contact@mutedlabs.com and we will delete it.

Your rights

• Access: you can view your account information and messages within the app.
• Deletion: you can delete your account at any time from Settings. This removes all your data.
• Data export: you can request an export of your data by contacting us at the email below.
• Report: you can report inappropriate messages within the app.

Changes to this policy

We may update this policy from time to time. If we make significant changes, we will notify you through the app. Continued use of the app after changes constitutes acceptance of the updated policy.

Contact us

Muted Labs LLC · contact@mutedlabs.com